Limak Kosovo International Airport JSC

Main training premise is a classroom with 70 m², and capacity up to 45 candidates.

Main classroom	Quantity
Table for instructor	1
Table/chairs for candidates	45
Computer	1
Projector	1
White board	1

The two other premises for theoretical lectures are classrooms with 23 m², and capacity up to 8 candidates.

Main classroom	Quantity
Table for instructor	1
Table/chairs for candidates	1/8
Projector	1
White board	1

Pax Handling Training

Ramp Safety Course

A/C Handling Supervisor Course

Baggage Handler Course

Head Loader Course

Weight & Balance - LoadControl

HeadSet & Marshalling Course

Pushback Course

De/Anti Icing of Aircrafts

GSE Safety & Operation Awareness

Cargo Handling Basic

Operation & Coordination Basic

Pax Handling Training

Who should attend	All passenger service unit staff
Required foreknowledge:	Initial training		Knowledge of English Language Ramp Safety Training Dangerous Goods Cat.9
	Recurrent training		Valid Passenger Handling Training Certificate
	Renewal		Passenger Handling Training Certificate
Module duration:	Initial	Recurrent		Renewal
Theoretical and practical training	40 hours	8 hours		8 hours
On-the-job training	30 days	-		-
Validity	36 months
Venue of lectures	Theoretical lectures and practical exercises: Training room On-the-job training: check-in and gate counters
Optimum number of attendees	15
Evaluation	Written test.
Passing mark	80%
Topics to be covered	- Passenger Handling Service - Communication Skills - Customer feedback - IATA (International Air Transport Association) - ICAO (International Civil Aviation Organization) - Aviation Alphabet - Check-in - Baggage - Passengers requiring special treatment - Live Animal - Boarding - Passenger Rights - Lost and found - Signs and consistency
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Ramp Safety Course

Who should attend	All employees with operational duties on the ramp
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	4 hours	1 hour	1 hour
Practical exercises	-	-	-
On-the-job training	-	-	-
Optimum number of attendees	20
Evaluation	Written test
Passing mark	80%
Topics to be covered	- Personal behavior on the ramp - Preparations and arrival of the aircraft - Aircraft handling / Cabin emergency - Unloading and loading the aircraft - Before taxiing - Special hazards
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

A/C Handling Supervisor Course

Who should attend	Aircraft supervisors/Turnaround coordinators
Required foreknowledge	Initial training		GSE Operation
	Recurrent training		Valid certificate
Module duration	Initial	Recurrent		Renewal
Theoretical lectures	32 hours	8 hours		8 hours
Practical exercises	8 hours	-		-
On-the-job training	20 a/c	-		-
Optimum number of attendees	20
Evaluation	Written test. Check-list (on-the-job training)
Passing mark	80%
Topics to be covered	- Baggage/Cargo/Mail handling - Aircraft handling and loading - Load control - Airside management & safety
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Baggage Handler Course

Who should attend	Staff engaged in baggage handling
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	6 hours	4 hours	4 hours
Practical exercises	2 hours	-	-
On-the-job training	4 hours	-	-
Validity	36 months
Optimum number of attendees	20
Evaluation	Written test. Check-list (on-the-job training)
Passing mark	80%
Topics to be covered	- Principles of baggage categories and loading - ULDs serviceability - Codes utilized on baggage and ULD tags - Ramp Safety training for ground handling personnel - DGR cat. 5&8 - Security regulation - Irregularity/incident/accident reporting procedures - Airside driver training, where applicable
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Head Loader Course

Who should attend	Staff engaged as Head Loaders
Required foreknowledge	Baggage Handling training
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	4 hours	2 hours	2 hours
Practical exercises	-	-	-
On-the-job training	-	-	-
Optimum number of attendees	20
Evaluation	Written test.
Passing mark	80%
Topics to be covered	- Aircraft types - Information about compartments - Weight and balance principles - Loading limitations - Loading plan - Changes on loading - Loading plan based on airline requirements
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Weight & Balance - LoadControl

Who should attend	Load control personnel
Required foreknowledge	Initial training		English Language/Ramp Safety/Dangerous Goods Cat. 10
	Recurrent training		Valid certificate
Module duration	Initial	Recurrent		Renewal
Theoretical lectures	80 hours	40 hours		40 hours
Validity	36 months
Optimum number of attendees	10
Evaluation	Written test. Check-list for On-the-job training
Passing mark	80%
Topics to be covered	- General knowledge - Aeroplane information - Documentation - Manual load planning - Manual loadsheet - Notification to commander - DCS part - Crew amendments. - Planning of ULDs for baggage and mail (if applicable). - Cargo offer. - Dangerous Goods and special load. - Load distribution (load plan). - Fuel amendments (including RTOM, RLAM). - NOTOC (if applicable). - Hold version changes (if applicable). - Adjustments of dead load. - Loadsheet. - Special situations (EIC, non-standard fuel distribution, etc.) - Aeroplane and cabin version changes.
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

HeadSet & Marshalling Course

Who should attend	Staff engaged to marshalling and Headset
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	8 hours	8 hours	8 hours
Practical exercises	-	-	-
On-the-job training	20 a/c	-	-
Validity	36 months
Optimum number of attendees	20
Evaluation	Written test. Check-list for (on-the-job training)
Passing mark	80%
Topics to be covered	Marshalling: - General instructions; - Ramp working procedures; - Incidents on ramp; - Visual field of the pilot; - Manual communication procedures; - Engine start-up procedures; - Startup incidents: signal communication; - Emergency communication; Headset: - Basic principles of headset communication; - Ground to cockpit communication, de/anti icing code; - Standard phraseology and communication procedures; - Performing the checks around aircraft; - Startup incidents; headset communication; - Walk-around check.
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Pushback Course

Who should attend	Pushback operators
Required foreknowledge	Initial training		Ramp Safety, Security Awareness
	Recurrent training		Valid Certificate
	Renewal		Certificate
Module duration	Initial	Recurrent		Renewal
Theoretical lectures	8 hours	8 hours		8 hours
Practical exercises	-	-		-
On-the-job training	20 a/c	-		-
Validity	36 months
Optimum number of attendees	20
Evaluation	Written test. Check-list for (on-the-job training)
Passing mark	80%
Topics to be covered	- Knowledge of equipment used; - Pushback operation: preparation, checks, emergency and safety procedures - Communication: general, standard, emergency, during pushback; - Important checks around aircraft; - Pushback equipment driving rules; - Particularities depending on specific type of aircraft; - Ramp Safety training for ground handling personnel; - DGR cat. 5&8; - Security regulation; - Irregularity/incident/accident reporting procedures; - Airside driver training, where applicable; - Ramp Safety
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

De/Anti Icing of Aircrafts

Who should attend	- De-icing operators; - De-icing vehicle drivers; - Pre-post de-icing/anti-icing inspector
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	8 hours	8 hours	8 hours
Practical exercises	8 hours	-	-
On-the-job training	-	-	-
Validity	12 months
Optimum number of attendees	30
Evaluation	Written test
Passing mark	80%
Topics to be covered	De-icing/anti-icing Basic/Refresher Course, theoretical training: • Organizations and regulations • The need for de-icing (aerodynamics) • De-icing/anti-icing definitions • Types of weather • Responsibility • AEA tables (The holdover times) • Refractometers (Water test / ADF test) • Types of fluids • Documents • General procedures (de-icing, anti-icing, alternative methods) • De-icing procedures according to aircraft type • Communication • Checks (contamination/anti-icing/post de-icing, pre-taxi and pre-take off check) • Health and safety / Environment De-icing/anti-icing Basic Course, practical training: • Driving the de-icing truck, manipulating the boom • Spraying procedures • De-icing procedures according to aircraft-types • Emergency and safety procedures • Storage tanks / Filling station
CAA Approved

GSE Safety & Operation Awareness

Who should attend	Ramp staff operating Ground Service Equipment GSE.
Required foreknowledge	Initial training		Airside driving license, Ramp Safety training
	Recurrent training		Valid Certificate
	Renewal		Certificate
Module duration	Initial	Recurrent		Renewal
Theoretical lectures	8 hours	8 hours		8 hours
Practical exercises	2 hours	-		-
On-the-job training	4 hours	-		-
Validity:	36 months
Optimum number of attendees	20
Evaluation	Written test. Check-list (on-the-job training)
Passing mark	80%
Topics to be covered	- Positioning and safe operation of loading and servicing equipment - Driving and maneuvering of specific GSE - ULDs serviceability - Codes utilized on baggage and ULD tags - Ramp Safety training for ground handling personnel - DGR cat. 5&8 - Security regulation - Irregularity/incident/accident reporting procedures - Airside driver training, where applicable
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Cargo Handling Basic

Who should attend	Cargo handlers
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	24 hours	8 hours	8 hours
Practical exercises	-	-	-
On-the-job training	-	-	-
Validity	-
Optimum number of attendees	10
Evaluation	Written test
Passing mark	80%
Topics to be covered	- Different modes of transport - Advantages and disadvantages of different modes - People involved in the transport industry - Air cargo commodities - Aircraft, airlines and airports - Packing and handling facts - Warehousing and Routings - Customs - Documentation - Liability and insurance
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Operation & Coordination Basic

Who should attend	Personnel to be employed at Operation coordination
Required foreknowledge	Initial training		English Language
	Recurrent training		Valid certificate
	Renewal
Module duration	Initial	Recurrent		Renewal
Theoretical lectures	16 hours	8 hours		8 hours
Validity	36 months
Optimum number of attendees	15
Evaluation	Written test. Check-list for On-the-job training
Passing mark	80%
Topics to be covered	- Airfield characteristics - Airport codes - Aircraft codes - Aircraft classification - Resource Management - Coordination and support of ground handling - Supporting cockpit crew - Severe weather operations - IATA Standard Schedule Information - IATA operational messages - IATA delay codes - Emergency situations - Aviation weather - Radio communication phraseology
Certificate awarded	Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Basic Security Awareness Training

Vehicle Examination

Access Control & Survelliance & Patrolling

Aircraft Security & Protection

Screening of Air Carrier mail and materials, in-flight supplies and airport supplies, Screening of cargo and mail

Screening of passenger, cabin and hold baggage

Basic Security Awareness Training

Who should attend	All staff
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	40 hours	40 hours	40 hours
Validity	60 months
Optimum number of attendees	20
Evaluation	Written test
Passing mark	80%
Topics to be covered	Basic training of persons performing security and screening tasks shall result in the following competencies - knowledge of previous acts of unlawful interference with civil aviation, terrorist acts and current threats - knowledge of the legal framework for aviation security - knowledge of the objectives and organization of aviation security, including the obligations and responsibilities of persons implementing security controls - knowledge of access control procedures - knowledge of identification card systems used at the airport - knowledge of procedures for challenging persons and of circumstances in which persons should be challenged or reported - knowledge of reporting procedures - ability to identify prohibited articles - ability to respond appropriately to security related incidents - knowledge of how human behavior and responses can affect security performance - Ability to communicate clearly and confidently

Vehicle Examination

Who should attend	Persons performing vehicle examinations
Required foreknowledge	Basic security training Passenger, cabin and hold baggage training
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	40 hours	40 hours	40 hours
Validity	60 months
Optimum number of attendees	45
Evaluation	Written test
Passing mark	80%
Topics to be covered	- knowledge of the legal requirements for vehicle examinations, including exemptions and special security procedures - ability to respond appropriately to the detection of prohibited articles - knowledge of how prohibited articles may be concealed - knowledge of emergency response procedures - knowledge of vehicle examination techniques - Ability to carry out vehicle examinations to a standard sufficient to reasonably ensure the detection of concealed prohibited articles

Access Control & Survelliance & Patrolling

Who should attend	Staff implementing access control at an airport as well as surveillance and patrols
Required foreknowledge	Basic security training
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	40 hours	40 hours	40 hours
Validity	60 months
Optimum number of attendees	45
Evaluation	Written test
Passing mark	80%
Topics to be covered	- knowledge of the legal requirements for access control, including exemptions and special security procedures - knowledge of access control systems used at the airport - knowledge of authorizations, including identification cards and vehicle passes, providing access to airside areas and ability to identify those authorizations - knowledge of procedures for patrolling and for challenging persons and of circumstances in which persons should be challenged or reported - ability to respond appropriately to the detection of prohibited articles - knowledge of emergency response procedures - Interpersonal skills, in particular how to deal with cultural differences and with potentially disruptive passengers

Aircraft Security & Protection

Who should attend	Staff implementing aircraft security and aircraft protection
Required foreknowledge	Basic security training Passenger, cabin and hold baggage training vehicle examination
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	40 hours	40 hours	40 hours
Validity	60 months
Optimum number of attendees	45
Evaluation	Written test
Passing mark	80%
Topics to be covered	- knowledge of the legal requirements for aircraft security searches - knowledge of the configuration of the type(s) of aircraft on which the person is to implement aircraft security searches - ability to identify prohibited articles - ability to respond appropriately to the detection of prohibited articles - knowledge of how prohibited articles may be concealed - ability to implement aircraft security searches to a standard sufficient to reasonably ensure the detection of concealed prohibited articles - knowledge of how to protect and prevent unauthorized access to aircraft - knowledge of procedures for sealing aircraft, if applicable - knowledge of identification card systems used at the airport - knowledge of procedures for challenging persons and of circumstances in which persons should be challenged or reported - knowledge of emergency response procedures

Screening of Air Carrier mail and materials, in-flight supplies and airport supplies, Screening of cargo and mail

Who should attend	Screening staff
Required foreknowledge	Basic security training Passenger, cabin and hold baggage training
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	40 hours	40 hours	40 hours
Validity	36 months
Optimum number of attendees	45
Evaluation	Written test
Passing mark	80%
Topics to be covered	Training of persons implementing screening of air carrier mail and materials, in-flight supplies and airport supplies - knowledge of previous acts of unlawful interference with civil aviation, terrorist acts and current threats - awareness of the relevant legal requirements - knowledge of the objectives and organization of aviation security, including the obligations and responsibilities of persons implementing security controls in the supply chain - ability to identify prohibited articles - ability to respond appropriately to the detection of prohibited articles - knowledge of how prohibited articles may be concealed - knowledge of emergency response procedures - knowledge of the capabilities and limitations of security equipment or screening methods used where the person’s designated tasks so require: - knowledge of hand searching techniques - ability to carry out hand searches to a standard sufficient to reasonably ensure the detection of concealed prohibited articles - ability to operate the security equipment used - ability to correctly interpret images produced by security equipment - Knowledge of transportation requirements

Basic Airport Fire Fighter Training

Fire Extinguisher Usage Basic

Wild Life Management Training Basic

Basic Airfield Maintenance & Snow/Ice Removal Control Technics

Environmental Management

AGL Basic

PBB Operator Training

Apron Driving Licence Training for PRN (includes Airside Driving Licence Card)

Medical First Aid Course

Basic Airport Fire Fighter Training

Who should attend	Airport firefighter
Required foreknowledge	Basic firefighter training
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	200 hours	N/A	200 hours
Validity	N/A
Optimum number of attendees	10
Evaluation	Exam
Passing mark	80%
Topics to be covered	- Airport familiarization - Aircraft familiarization - Airport Firefighter Safety - ARFF Apparatus - ARFF Tools and equipment - ARFF Driver operator - Extinguishing agents - ARFF Tactical Operations - Airport Emergency plans - Hazards associated with aircraft cargo (Hazardous materials)

Fire Extinguisher Usage Basic

Who should attend	All staff
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	2 hours	-	-
Validity	N/A
Optimum number of attendees	20
Evaluation	N/A
Passing mark	N/A
Topics to be covered	- Types of fires - Types of fire extinguisher - Fire extinguisher usage - Rules for fighting fires

Wild Life Management Training Basic

Who should attend	Wildlife operators
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	24 hours	8 hours	8 hours
Practical exercises	8 hours
Validity	36 months
Optimum number of attendees	5
Evaluation	Exam
Passing mark	80%
Topics to be covered	- Airfield Habitat Management - Bird and wildlife attraction identification - Active bird and Wildlife control - Bird and Wildlife Dispersal Techniques - Adequate Equipment Usage - Pistol and Pyrotechnical Shell Usage - Applicable legislation for aerodromes and Wildlife Management in Aerodromes

Basic Airfield Maintenance & Snow/Ice Removal Control Technics

Environmental Management

AGL Basic

Who should attend	AGL PWR staff
Required foreknowledge
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	24 hours	8 hours	8 hours
Practical exercises	10 hours
Validity
Optimum number of attendees	10
Evaluation	Exam
Passing mark	80%
Topics to be covered	- IEC standards - Work principles - Safety requirements - AGL Series circuits - Airfield cable - Cable joints - Counterpoise Earth System - Selection of primary circuit equipment - Methods used to join primary cables - Methods used to join secondary cables - Earthing - Lightning protections

PBB Operator Training

Who should attend	Staff engaged in PBB Operation
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	8 hours	8 hours	8 hours
Validity	36 months
Optimum number of attendees	10
Evaluation	Exam
Passing mark	80%
Topics to be covered	- Start-up procedures - Docking maneuver - Undocking maneuver - Failure situations - Emergency maneuvering - Driving modes - Fall back procedures

Apron Driving Licence Training for PRN (includes Airside Driving Licence Card)

Who should attend	All personnel who will drive in the apron
Required foreknowledge	Initial training		Driving license; Ramp Safety
	Recurrent training		Valid ADP
	Renewal		Valid ADP
Module duration	Initial	Recurrent		Renewal
Theoretical lectures	3 hours	3 hours		3 hours
Practical exercises	2 hours	-		-
On-the-job training	-	-		-
Validity	24 months
Optimum number of attendees	10
Evaluation	Written test
Passing mark	80%
Topics to be covered	- Requirements for driver/vehicle - Traffic rules - Transmitting technique - Order of priority - Apron signs and markings - Hazards
Certificate awarded	Apron Driving Permit license is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Medical First Aid Course

Who should attend	- All staff
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures and practical exercises	2 hours	-	-
Validity	-
Optimum number of attendees	30
Evaluation	-
Passing mark	-
Topics to be covered	- Basic Life Support • Approach safely • Check response • Shout for help • Open Airway • Check Breathing • Call 112 • 30 chest compressions • 2 rescue breath - The asphyxiation - Bleeding - Burning
CAA Approved

QMS Basic

Airport Helper Course

A/C Handling Supervisor Course

Human Factor

Interpersonal Skills & Complaint Management System

SMS Basic

QMS Basic

Who should attend	All staff
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	2 hours	-	-
Validity	N/A
Optimum number of attendees	20
Evaluation	N/A
Passing mark	N/A
Topics to be covered	- QMS General requirements - QMS Documentation requirements - QMS Control of documents - QMS Control of records - Management responsibility - Resource Management - Product realization - Measurement, analysis and improvement - Quality control

Airport Helper Course

Who should attend	All staff
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	2 hours	-	-
Validity	N/A
Optimum number of attendees	40
Evaluation	N/A
Passing mark	N/A
Topics to be covered	- Introduction of “Airport Helper” concept - Why should we help - Customer Loyalty and Satisfaction - Passenger Journey Description - Discover or rediscover the Airport - Signage - How to become “Airport Helper - Now you are “Airport Helper”

Human Factor

Who should attend	All staff
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	2 hours	-	-
Validity	N/A
Optimum number of attendees	40
Evaluation	N/A
Passing mark	N/A
Topics to be covered	- Safety culture and organizational factors - Human error—error principles, event investigation, and case studies - Human performance and limitations, to include ergonomics - Environmental considerations - Procedures, information, tools, and task sign-off practices - Planning for tasks, equipment, and spares - Communication - Teamwork - Professionalism and integrity - Shift and task turnover

Interpersonal Skills & Complaint Management System

Who should attend	Personnel who are in direct contact with customers
Required foreknowledge
Module duration	Initial	Recurrent	Renewal
Theoretical and practical exercises	2 hours	-	-
Validity	N/A
Optimum number of attendees	20
Evaluation	N/A
Passing mark	N/A
Topics to be covered	- Prevention of complaints - Working ethics - Diversity - Communication - Body language - Listening skills - Determination - Team work - Customer satisfaction - Satisfaction about services - Loyalty customers - Dealing with passive aggressive behavior - Skills for problem solutions - Ways of complaining - Dealing with complains - Resolving complaints

SMS Basic

Who should attend	All airport staff
Required foreknowledge	None
Module duration	Initial	Recurrent	Renewal
Theoretical lectures	2 hours	-	-
Validity	N/A
Optimum number of attendees	40
Evaluation	Exam
Passing mark	80%
Topics to be covered	- Safety and security - SMS Concept - SMS Pillars - Hazards and risks - Handling of the reported occurrences - Risk and mitigation - Responsibilities - SMS information and communication

Trainings	Link to the course
Airport Operations	http://www.iata.org/training/courses/Pages/airport-operations-tapp14.aspx
Airport Ramp Services	http://www.iata.org/training/courses/Pages/airport-ramp-services-tapp51.aspx
Ground Operations Management	http://www.iata.org/training/courses/Pages/ground-operations-management-talp52.aspx
Passenger Ground Services	http://www.iata.org/training/courses/Pages/passenger-ground-services-talp51.aspx
Basic Airside Safety	http://www.iata.org/training/courses/Pages/basic-airside-safety-talp17.aspx