Special Assistance Service
Services for the disabled and persons with reduced mobility at Pristhina International Airport
“Adem Jashari” (PRN) are provided by the LKIA, who is the operator of Airport and Ground
Handling Service in PRN.
The following services are available for the disabled passengers and persons with reduced
mobility departing from PRN:
- Meeting the passenger at the call point, assistance with luggage (within a limited weight),
helping with departure procedures: at check-in, moving through the airport and boarding
the aircraft.
The following services are available for the disabled passengers and persons with reduced
mobility arriving at PRN:
- Meeting the passenger off the plane and providing necessary assistance: helping to reach
the Passport Control, assistance with customs procedures (if required), and at the luggage
belt.
- If required, assistance in reaching the car park, taxi stand or bus stop.
With regard to that any disabled and persons with reduced mobility as of 1 March 2016, are
entitled to receive the assistance described in the Regulation (EC) No 1107/006 of the European
Parliament and of the Council the following Quality Standards were agreed.
PRN will provide assistance to the following passenger categories:.
PRM category |
Characteristics |
Nature of the assistance |
WCHC |
PRM cannot walk or
stand. This PRM will be
accompanied to and from
his/her cabin seat. |
The PRM will be accompanied by passenger
assistant. This PRM always needs a wheelchair
and special aids (may include a high-loader
depends on parking stand of aircraft). |
WCHS |
PRM has difficulty
walking and cannot walk
up or down stairs. |
PRM will be accompanied by passenger
assistant.
If the plane is parked on a remote stand or if
the boarding bridge cannot be used, the
necessary aids including a high-loader will be used. This PRM will need a wheelchair to get to
the gate or back. |
WCHR |
PRM is unable to walk
long distances. |
PRM will be accompanied by assistant.
If required, PRM shall be transported to and from
the gate by wheelchair. |
BLIND & DEAF
PASSENGERS
WITH AN
INTELLECTUAL
HANDICAP |
Blind passenger / blind
and deaf passenger,
passenger with an
intellectual handicap /
deaf passenger |
PRM will be accompanied by passenger
assistant. |
STRETCHER |
PRM is on a stretcher and
can only be transported
this way. |
PRM is accompanied by at least 2 assistants.
The necessary aid such as a high-loader will be
used to help the passenger board or disembark
the plane. The passenger will be carried to or
from the aircraft by ambulance. The passenger
(or the tour operator) will arrange for the
transport by ambulance. |
- We wish to stress that this service will only be provided to passengers who are in need of
assistance because of their reduced mobility. Passengers who are considered as PRM but
are not in need of assistance (e.g. because assistance is provided by friends or relatives)
may temporarily be provided with a wheelchair for use in the airport territory.
- If the disabled or PRM wish to use their own wheelchair on departure or arrival, this will be
allowed. For loading them onto the plane or unloading them, these wheelchairs are
considered as baggage and are consequently the responsibility of the airline.
- If the PRM uses an electrical wheelchair, we, as service provider will take the necessary
measures to connect or disconnect the batteries, in consultation with the passenger, so
that the wheelchair can be further handled by the airline or used by the passenger.
- A request to provide assistance to the PRM may not be refused unless the requestor failed
to observe the term of notification. In this case, the service provider will make every effort
to provide the requested service to the PRM according to the quality standards mentioned
in this document, unless the service is out of all proportions to the request of the passenger
(e.g.: the passenger is not the disabled but is carrying cumbersome hand baggage).
- Any kind of misuse of service must be subject to charging of service to the Carrier based on
regular service prices.
- The provision of assistance to the disabled or PRM passengers will start and end at the
points of arrival and departure that are designated in the airport territory, subject to the
prior notification of the need for and the nature of assistance. If no prior notification of the
need for and the nature of assistance is made, we, as a service provider will make every
effort to help the passengers with reduced mobility board their flight.
Arrival/departure points
Assistance will be provided from/to the points of arrival and departure that are designated in
the airport territory: car parking lots designated for the PRM with assistance call facility (central
car park), for the passengers with reduced mobility arriving at the airport by public transport –
at the public transport stop. The PRM who wishes to receive assistance must notify of their
location and the nature of assistance required.
The quality indicators for assistance to the disabled and PRM will be followed based on
paragraph 5 of Part I of the ECAC Document 30.
With the view to ensure the implementation of service quality indicators, the following
conditions are to be observed:
- Assistance on departure can only be guaranteed if the PRM passengers present themselves
at least one hour before the scheduled departure of their plane at the check-in desk. If the
passengers need assistance from the arrival/departure point situated in the airport
territory, they must present themselves at least two hours before their plane is due to take
off.
- IIf the above-mentioned times are not respected, the staff responsible will make every effort
to help the passengers with reduced mobility board their flight in time but without any
guarantee that this will be successful.
- Every PRM is entitled to a ‘seamless travel service’. This means that when PRM passengers
are collected at the arrival/departure point, they have to be brought to the drop-off point
without interruptions or delays, with the exception of transfer passengers.
- Pre-booked means that the airport, airline, the tour operator or the handling agent has to
be notified of the PRM passenger’s particular needs for assistance in advance and that this
information is correctly passed on to the PRM service provider at the airport. It is preferable
that such information is supplied at least 36 hours prior to the published time of the
departure of the flight (in writing, e-mail, SITA, fax, etc.).
- APRM passengers will preferably be boarded prior to all other passengers on departure and
disembarked after all other passengers have left the cabin. Exceptions can be made if the
passenger was announced at the last moment or if the aircraft crew explicitly asks for it..
- The services will be provided in conformity with the present quality standards, ECAC
Document 30 and its annexes and the procedure for the service of disabled and PRM
passengers..
Contacts to give advance notice of assistance (it’s also related with booking/reservation of
ticket otherwise PRM service may have some delays):
E-mail: prm@limakkosovo.aero